Delete your Elfcare account
You’re in control of your account. This page explains how to delete your account in the Elfcare app, what happens to your data, and what information we’re required by law to keep. It applies to the Elfcare app, provided by Elfcare AB.
How to delete your account
In the app
Go to Profile → Scroll to the bottom → Delete account and confirm.
Without the app
Email us at support@elf.care from the email address linked to your account, with “Delete my account” in the subject line. We may need to verify your identity before deleting your account, for example using BankID.
We’ll process your request within 30 days and confirm by email once your account has been deleted.
What we delete
When your account is deleted, we remove:
your account and login credentials
your profile and contact details, such as name, email and phone number, unless they’re part of your medical record
your app settings and preferences
What we keep
As a healthcare provider, we’re legally required to keep certain information, even after your account has been deleted. This mainly includes:
Your medical record, such as examination results, test results and doctor’s notes. Under the Swedish Patient Data Act, it’s kept for at least ten years after the last entry.
Accounting records, such as receipts and invoices. Under the Swedish Bookkeeping Act, they’re kept for seven years.
This information is stored securely and isn’t used for any other purpose. We delete it once the retention period has ended.
Want a copy of your data?
Before deleting your account, you can request a copy of your data, such as your test results. Contact us at support@elf.care.
Questions?
Read more about how we handle personal data in our privacy policy, or contact us at support@elf.care.