Privacy policy

Privacy Policy

At Elfcare (“we”, “us”, “our”), we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide when visiting our website and using our services.

1. Information we collect

  • Personal information: We may collect personal details such as your name, personal number, email address, or phone number if you submit them through forms or sign-up pages.

  • Technical data: This includes IP addresses, browser information, and operating system details. We collect this information automatically to improve our website’s functionality and security.

  • Health data: We may collect medical history, diagnostic reports, and physician notes.

  • Cookies: Our website uses cookies and similar technologies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings.

  • Payment details: Information for transactions.

2. How we use your information

  • Providing services: We use your personal information to communicate with you, respond to inquiries, and process service-related requests.

  • Improving user experience: We analyze technical data to better understand how visitors interact with our site so we can optimize functionality and content.

  • Marketing and communication: If you consent, we may send you updates, newsletters, or promotional materials about our products and services. You can opt out at any time.

3. Legal basis for processing We only process your personal data when we have a valid legal basis to do so, such as your consent, a contractual obligation, or a legitimate interest in providing and improving our services, in accordance with applicable data protection laws (such as the EU’s General Data Protection Regulation, GDPR).

4. Data sharing and transfers

  • We do not sell or rent your personal information to third parties.

  • We may share data with trusted third parties (for example, hosting providers) who help operate our website, subject to strict data protection and confidentiality commitments.

  • We may share data with trusted third-party service providers necessary for delivering our services, including medical data analysis and communication tools (to send confirmations or reminders). 

  • If required by law or in response to valid requests by public authorities, we may disclose necessary information.

5. Data security and retention

  • Security measures: We use appropriate technical and organizational measures to prevent unauthorized access, alteration, or disclosure of your personal data.

  • Retention: We keep your information only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.

6. Your rights Depending on the laws where you live, you may have certain rights regarding your personal data, including:

  • Access and rectification: You can request a copy of the personal data we hold about you and ask us to correct any inaccuracies.

  • Erasure (right to be forgotten): You can request that we delete your personal information, provided it is no longer necessary or there is no legal requirement to retain it.

  • Objection and restriction: You can object to the processing of your personal data or ask us to restrict it in certain circumstances.

  • Data portability: You may request your data in a structured, commonly used, and machine-readable format, and have the right to transfer it to another organization in certain cases.

To exercise any of these rights, please contact us using the details provided below.

7. International data transfers If we transfer personal data outside the European Economic Area or your home jurisdiction, we do so in accordance with data protection laws and implement safeguards to protect your information.

8. Changes to this policy We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. The latest version will always be available on our website, and the revision date will be indicated at the top of the policy.

10. Contact us If you have any questions, concerns, or requests about this Privacy Policy or our data practices, please reach out to us at: hello@elf.care

Privacy policy updated: 5/2 2025